QUESTIONS and ANSWERS for BIG D WATERSPORTS

Who may rent a boat/waverunner?    A boat/waverunner may be rented by anyone that is 21 years of age, has a current driver’s license and a valid credit card (debit cards may be used for payment, but the security deposit or damage waiver must be authorized on a valid credit card).

What types of boat/waverunners do you offer?  Please see FLEET on this website.

What are the rental rates?  Please see PRICING on this website.  ALL RESERVATIONS ARE NON-REFUNDABLE. 

What is the minimum amount of time I may rent a boat/waverunner?  A boat may be rented for a minimum of 4 hours (10am-2pm or 2pm-6pm); and, effective May 1st through September 1st,  a boat may be rented for 2 hours (6pm-8pm ONLY).  A waverunner may be rented anytime for a minimum of 1 hour.  Holiday and holiday weekends excluded for boats, but does not apply to waverunners.

Are life-jackets provided?  Yes, standard, regulation life-jackets are provided.

Are water toys provided?  Skis are provided with ski boat rentals, and tubes and wakeboards may be rented for a minimal fee.

Are pets allowed on the boat/waverunner?   No pets are permitted on any boat/waverunner.

Is fishing allowed on the boats?  Yes, fishing is permitted on designated fishing boats.

Is food and beverage allowed on the boat?  Yes, but no glass containers.  If we find evidence of glass on a boat/waverunner, you will be charged an additional $50.

Do you provide a captain to drive the boat?  A captain is not provided to drive the boat.  The customer is responsible for captaining (driving) the boat.

Do the boats have radios?  Yes, all boats have radios and some have MP3 and iPod adaptors.

Is fuel provided?  A boat/waverunner is provided to the customer with a full tank of fuel and the customer is responsible to return the vessel with a full tank of fuel.   One tank of fuel is included with a waverunner rental – not boats, waverunner rentals ONLY.    

Where do I fuel the boat/waverunner?  Fuel is available at the marina where you pick-up and return the boat/waverunner.  You may not provide your own fuel.

How do I make a reservation?  Simply contact the central office at 214.705.3905 during normal business hours to make a reservation.   Full payment is expected at the time of the reservation.  ALL RESERVATIONS ARE NON-REFUNDABLE.    A six-month credit is provided on cancelations with at least 24 hours notice of the scheduled reservation; otherwise, the reservation is void.   Online reservations are coming soon.  

How do I hold a reservation?   Full payment is due at the time of the reservation and is NON-REFUNDABLE, so the only way to hold a reservation is to make it.  In other words, there are no holds w/o full payment at the time the reservation is made and ALL RESERVATIONS ARE NON-REFUNDABLE.

What if I need to cancel my reservation?  Notify the central office at least 24 hours prior to your scheduled reservation and you will receive a six-month credit, if not, the reservation is void.  ALL RESERVATIONS ARE NON-REFUNDABLE.  

What is the security deposit?  A refundable $300 security deposit is required on all boats/waverunners and must be placed on a valid credit card (no debit cards accepted for the security deposit).  If one does damage to a boat/waverunner, he/she forfeits the $300 security deposit and is responsible for all damages.  For example, one sinks the boat/waverunner, he/she is required to replace the boat/waverunner for equal or greater value.

What is a damage waiver?  Instead of the security deposit, you may opt for the $39 damage waiver.  The damage waiver is non-refundable.  If one does damage to a boat/waverunner, and is not negligent, he/she is only responsible for up to $100 of the damage repair.  Also referred to  as the “peace of mind waiver”.

What if I damage a boat/waverunner?  It depends on what type of security option you take on the boat/waverunner.  Please see above for an explanation of the  security deposit and damage waiver.

What if I’m late for my reservation?  If you are more than 30 minutes late for your scheduled reservation and our office has not heard from you, your reservation will be cancelled w/o a credit.  If you are running late and we are aware of it, no problem, we will hold your reservation.   However, you will not be allotted additional time to your reservation.  For example, if your reservation is 2 to 6 and you don’t arrive until 3, the boat/waverunner is still due back at 6. 

What if I’m late returning the boat/waverunner and my rental time has expired?  If you are late returning the boat/waverunner, you will be charged $50 for every 15 minutes the boat/waverunner is not at the dock – NO EXCEPTIONS!

Am I responsible for cleaning the boat/waverunner?  The boat/waverunner is provided to you clean and you are required to return  it as such – picked -up and all trash removed.  If you return the boat/waverunner dirty and it requires additional cleaning, you will be charged a $50 minimum cleaning fee.  If the boat/waverunner is returned “trashed”, you will be charged a $100 minimum cleaning fee. 

May I keep a boat/waverunner over night?  No boat/waverunner may be retained after dusk; this includes overnight.  

Are the boats/waverunners in the water or do I need to trailer the vessel?  All boats/waverunners are housed at a marina, in a slip and do not require trailering.

May I trailer the boat/waverunner to another location? No boat/waverunner may be trailered to anohter location.

Contact us today for your boat or waverunner rental on Lake Lewisville, Lake Ray Hubbard, or Eagle Mountain Lake.